1.1- Scope This policy applies to purchases made on Paintsmart via the website (paintsmart.in) and covers returns, exchanges and refunds where applicable.
1.2-Eligibility for Return / Exchange
Returns/exchanges are accepted within 7-10 business days from the date of delivery. Exchange / returned Products will be delivered within 7-10 business days.
Items must be unused, unopened, in original condition and packaging, and include all accessories / documentation.
Items damaged in transit or defective must be reported within 48 hours of delivery with photo evidence.
Customised orders (e.g., special colours/quantities made to order) may not be eligible for return unless defective.
1.3-Non-returnable Items
Opened/used paint cans /Shades mismatch due to screen display /Used rollers/brushes (once the seal is broken) unless they are damaged or defective.
Items
xc not in their original packaging or missing parts.
Items affected by improper use / misuse/Custom colour mixing/Tinting machine colours (e.g., you painted and then realised you didn’t like the colour).
Clearance/sale items marked as “final sale” – you may choose to specify if any such category exists.
1.4-Return / Exchange Process
Contact our customer service at 7867010024 within the specified period stating your order number, reason for return/exchange, and if applicable photos of damage/defect.
We will evaluate and if approved, provide return instructions (e.g., ship back via courier or specify pick-up).
Return shipping costs:
In case of damage/defect or wrong item shipped by Paintsmart, we cover return shipping.
For buyer-initiated returns (change of mind) the buyer pays return shipping unless otherwise stated.
Once the returned item is received and inspected, we will process the exchange or refund.
1.5-Refunds
Refunds will be credited to the original payment method within 7 business days after we receive and inspect the returned item.
Refund amount will exclude original shipping cost (if shipping was charged) unless the return is due to our error.
If you choose to exchange, we will dispatch the replacement once the original item is approved for return otherwise it’s not considered for refund.
1.6-Partial Refunds / Restocking Fees
We may deduct for items damaged by the customer, missing accessories, or items not in original condition there is a chance to reduce your original price.
A restocking fee for example 10 % may be applied for buyer-initiated returns of large volume/pack sizes – specify if you plan to.
1.7-Late Returns
Returns received after the return window (7-10 business days) will not be accepted and will be returned to the customer (at customer’s cost) or disposed of at customer’s cost.
1.8-Cancellation before dispatch
If you wish to cancel an order before it has been dispatched, contact us as soon as possible. (if you want to cancellation the order, that will be dispatch it has been consider as that comes under replace option only not comes under refund.
If cancellation is accepted pre-dispatch, full refund will be made less any bank/transaction charges.
If cancellation request is after dispatch, then return policy above applies once you receive the item.
