4.1-Introduction This Privacy Policy explains how Paintsmart collects, uses, discloses and protects your personal information when you use paintsmart.in. By using the Site, you consent to the practices described herein.
4.2-Information We Collect
Personal information you provide: name, email address, phone number, delivery address, billing address, payment details (where applicable) when you place an order or register an account.
Automatically collected information: device/browser information, IP address, cookies, usage data (pages viewed, time spent, links clicked) when you navigate the Site.
Third-party sources: we may obtain information from third-party providers (e.g., payment gateways) where necessary to process your order.
4.3-Use of Your Information We use your information for purposes including:
Processing and fulfilling your orders (including payment processing, shipping, returns).
Communicating with you about your account, orders, customer service and other support.
Improving the Site, analysing use, personalising your experience (e.g., suggestions).
Marketing and promotional purposes: sending you newsletters, offers, unless you opt-out.
Fraud detection, risk management, compliance with legal obligations.
4.4-Disclosure of Information We may share your personal information with:
Credit card/ payment processing partners.
Shipping and logistics partners to deliver your order.
Our service providers (e.g., email service, hosting provider) who assist us in business operations under confidentiality agreements.
Law enforcement or regulatory bodies if required by law or to protect our rights, property or customer safety.
4.5-Payment Details Handling
We do not store any payment information, including debit/credit card numbers, CVV, UPI IDs, bank account numbers, or passwords on our servers.
All payments made on Paintsmart are processed through secure and certified third-party payment gateways that are compliant with:
PCI-DSS (Payment Card Industry – Data Security Standards)
RBI guidelines for online payments
Industry-standard encryption and security protocols
When you make a payment, the transaction details are encrypted and transmitted securely to the payment gateway for authorization.
Paintsmartdoes not have access to your full payment details at any time. Only the payment gateway processes and stores limited transaction information necessary for confirmation (e.g., payment ID, status).
In case of payment failure, the amount (if debited) will be automatically credited and as per the payment gateway’s refund cycle, usually within 3–7 business days.
For security reasons, customers must ensure that:
They use trusted devices and secure internet connections while making payments.
They do not share OTPs, passwords, or card details with anyone claiming to represent Paintsmart.
Paintsmart will never ask for your card details, CVV, ATM PIN, UPI PIN, or passwords through phone calls, messages, WhatsApp, or emails.
Any fraudulent activity or unauthorized transaction must be reported immediately to your bank and Paintsmart support.
4.6-Cookies & Tracking Technologies
We use cookies, web beacons and similar technologies to gather usage data and to remember your preferences.
You can set your browser to refuse cookies; however, some features of the Site may not function properly if cookies are disabled.
4.7-Security
We employ reasonable security measures to protect your information from unauthorized access, alteration, disclosure or destruction.
However, no internet transmission or electronic storage method is 100% secure; so, we cannot guarantee absolute security.
4.8-Your Choices & Access
You may update or correct your personal information by logging into your account or contacting us.
You can opt-out of marketing communications by clicking “unsubscribe” in our emails or contacting us.
If you wish us to delete your personal information (subject to legal or business retention requirements), you may request it via [email/support].
4.9-Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting or reporting requirements.
If you close your account or request deletion, we will delete or anonymise your data when no longer required.
4.10-Children’s Privacy
The Site is not intended for children under age 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us for deletion.
4.11-Changes to this Privacy Policy
We may update this policy from time to time. The “Last updated” date will be posted at the top of the policy.
Your continued use of the Site after any changes means you accept the new policy.
Contact Us If you have questions or concerns about our privacy practices, please contact: Paintsmart, Platinum Specialities Address: 3/2, Kumalankuttai Road, Opp GHS School, Kumalankuttai, Erode- DT -638011Tamil Nadu, India. Email:info@paintsmart.in Phone: 9360340963
